Sustaining the lead of Full Facilities Management in South Africa has been a 15 year journey for Angelo Agrizzi. COO of the Bosasa Group of Companies, Angelo Agrizzi chose a Steve Jobs style of innovation, to remain ahead of this growing sector - always lead the field with relevant products. Bosasa's dominant position in the industry has been the result of streamlining decision making while monitoring daily operations. This was enhanced by Angelo Agrizzi's application of TrustMaster working with the leadership team. It became an integrated software solution which had never been tested in the Full Facilities Management environment before. Designed and developed in partnership with Tatvasoft, India, TrustMaster monitors all functions and deliverables of a Full Facilities Management mandate. As an evolving and expanding industry, Angelo Agrizzi realised that excellence in the field of Full Facilities Management would not suffice for a competitive edge. Trend setting, the use of advanced technology, added value and knowledge management. Instant decision making by all stakeholders would achieve that edge. The TrustMaster application that Angelo Agrizzi sought was one of resilience -adaptable to back and front end changes according to client focused needs.
Full Facilities management is a complex environment. With multiple facets it requires expert input. The highly specialised executive team provides collective regular input for sustainability: Papa Leshabane Director of Media & Communications and Ishmael Mncwaba contribute integrated software application knowledge and Joe Gumede rounds off with his knowledge of risk management. Social scientists Thandi Makoko and Jackie Leyds as directors understand the personal and emotional needs of staff to maximise performance of client and Bosasa personnel. Collective contribution by the Bosasa Group board remains a unique feature of all Company activities. This reduces margins of error in planning and decision making.
Once the TrustMaster platform was consolidated, Angelo's next step was to link the potential of this cutting edge software to other applications. The enhancement of the public sector as stakeholder decision making, became a priority. Angelo drew models from the world's greatest thinkers which the board had brainstormed as relevant to the context, together.
Supported by the Research and Development team at the Bosasa head office - Mogale Business Park, worldviews of global leaders were analysed for application in the Full Facilities Management field. Nobel Prize winner Joseph Stiglitz and his ‘country competitiveness models' were studied. Harvard Professor Michael Porter had opened up competitive edge thinking and translated it into simple attributes of cost, volume and schedule. The competitive edge model had stood the test of time.
The Bosasa Group had succeeded in delivering substance, high volume applications at speed and on time, within cost specifications. Speed of delivery substantially reduced labour, technology and hard and soft service costs. Using these sustainability models as reference, Angelo Agrizzi, through the Bosasa board of directors changed the Full Facilities Management arena by achieving what is considered to be a world first. Both qualitative and quantitative elements were included in the decision making functionality of the TrustMaster integrated software. This took knowledge management to a new level and all stakeholders were able to participate actively. Angelo Agrizzi ensures that TrustMaster has specialised and customised application in the public sector. Correctional Services (DCS) is one client that has continued to enjoy the benefits of this high end integrated technology application and inputs of the Bosasa leadership team. Bosasa Operations, with its sophisticated approach to full facilities management radically cuts day to day running costs of DCS, improving divisional functionality while enhancing leadership deliverables.
Angelo Agrizzi and his team have provided solutions for public sector efficiency and effectiveness while elevating the South African Full Facilities Management model to global professional status - where it belongs.
Bosasa - Full Facilities Management
Bosasa Youth Centers
Thandi Makoko
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